Support
The fastest way to reach us is email: tpallas55@gmail.com. A person reads these — questions, corrections, and pieces we’re missing are all welcome. Collectors built this catalog, and collectors keep it honest.
Below are the questions we hear most. If yours isn’t here, write to us and ask in your own words.
How do I get the app?
MyVillage is in its final round of testing and is not on the App Store yet. When it opens, the home page will carry the download button. It’s an iPhone app, and it’s free — no ads, and we don’t sell data.
Do I need an account?
No. Browsing the catalog, keeping a collection, planning layouts, using Photo ID, and reading the community all work without one. An account (free) is only needed to back up your collection to a new phone and to post or review in the village square.
How do I delete my account and my data?
In the app, go to Account → Delete account. Deleting permanently removes your account, email address, display name, backed-up collection and layouts, and all of your community posts and reviews. If anything goes wrong, email us and we’ll take care of it. The details are in our Privacy Policy.
How do I report a post or review that doesn’t belong?
Every post and review in the village square has a Report button. Reports go straight to our moderation queue — only our team sees them — and we aim to review every report within 24 hours. You can also email us at tpallas55@gmail.com about any content, any time. To stop seeing someone altogether, use Block on their post: their posts and reviews disappear from your feed right away.
A catalog detail is wrong, or a piece is missing. How do I tell you?
Email us the piece’s name and maker (and a photo, if you have one) at tpallas55@gmail.com. Corrections from collectors are how the catalog stays honest, and every value in the app is shown with the recorded sales behind it — if a number looks off, we want to hear about it.
Photo ID didn’t find my piece. What now?
Try a second photo from a different side — the back of a piece is often as distinctive as the front, and MyVillage matches against several angles. Good light and filling the frame with the piece help. If it still doesn’t match, the piece may not be in the catalog yet; email us a photo and we’ll look into adding it.
My email sign-in code didn’t arrive. What can I do?
Check your spam folder first. If it’s still not there after a few minutes, Sign in with Apple works right away and needs no code. Everything in the app except posting and backup works without signing in at all.
Does MyVillage cover Halloween villages too?
Yes — Christmas and Halloween both, including Spooky Town and the Halloween lines. The guides, planning, and community cover both seasons.
I believe something in MyVillage infringes my copyright or trademark.
Write to tpallas55@gmail.com with the item, your claim, and your contact details. We’ll review it and remove confirmed infringing material promptly. See §5 of our Terms of Use.
Where are the legal pages?
Privacy Policy · Terms of Use. Both are written in plain language, and both explain how account deletion works.